Ritchie has spent nearly four decades helping independent retailers improve profitability. In addition to speaking to retail groups at educational programs nationwide, he contributes articles regularly, to industry publications, on a wealth of retail topics. Volunteering at SCORE in his free time, he strives to give back to the small business community. Prior to his retail consulting career, Ritchie was the general merchandise manager for an independent department store in the Midwest. From strategy to implementation, he knows the ins and outs of retail success.